Shipping policy
Thank you for shopping with Iron Standard. We are committed to providing reliable shipping and clear communication regarding your order.
Processing Times
Orders are typically processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Timeframe
Once your order has been processed and shipped, delivery typically occurs within 5-7 business days depending on your location, carrier conditions, weather, and other factors outside our control.
Estimated delivery times are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information, if available.
Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information is accurate at checkout. We are not responsible for packages shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us immediately at support@ironstandardusa.com.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, delivery issues may be outside our direct control. However, we will do our best to assist customers in resolving shipping problems.
Iron Standard is not responsible for:
- Delays caused by carriers
- Weather-related delays
- Lost or stolen packages marked as delivered
- Delivery delays caused by incorrect customer information
If your package appears lost, please contact the carrier first and then reach out to us for additional assistance.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review the issue and work toward an appropriate resolution.
Domestic Shipping
We currently ship within the United States.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Iron Standard
125 S.E. 13th Street #1028
Ontario, OR 97914
United States
Email: support@ironstandardusa.com